Glossary

AI agent

An AI system that pursues a goal by deciding on steps and using tools, such as search, email or a database, rather than only replying with text.

In Kroy, an agent is a distinct principal linked to the person it acts for. Its authority comes from that person’s delegation and the organisation’s policies.

Example

Asked to chase outstanding year-end records, an agent looks up which clients still owe documents, checks what was requested before and drafts a reminder for each.